We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from wanderrefuge.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance cannot be returned. If you have any questions about the eligibility of your item, please contact us.

How to Request a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for a response to your request.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your item, and then visit our website to make a new purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damage or defect in your email to help us assess the issue. We will provide instructions for returning the damaged item and will cover the return shipping costs in this case.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with wanderrefuge.com is satisfactory.